FAQ
How can I contact Haus of Decor?
You can reach us by email at info@haus-decor.com .Our customer support team is happy to help with any questions about your order, our products, or general inquiries.
Do you ship worldwide?
No, we currently ship only within Canada.
Where are the products shipped from?
We ship from our international fulfillment centers to offer you the best possible prices.
Can I modify or cancel my order?
To keep processing fast, any changes or cancellations must be requested within 12 hours of placing your order. After this window, changes may no longer be possible if the order has already been processed or shipped. Once your order has been delivered, you can request a return in line with our Refund & Return Policy.
Which payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Google Pay
All payments are processed securely through encrypted payment systems.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Please allow extra processing time during peak periods or promotions. Orders typically ship on the next business day after processing.
How long does delivery take?
Estimated delivery time within Canada is 7–10 business days after your order has been processed. Most orders arrive within this window, though delays can occasionally occur due to high demand, courier issues, or other unforeseen circumstances.
What if I don’t receive my order?
If your order hasn’t arrived within 35 days from the shipping date, please contact us at info@haus-decor.com. Depending on the situation, you may be eligible for a full refund, and a package confirmed as lost will be refunded. We may also offer a discount code as a goodwill gesture for delayed deliveries.
How can I return an item?
To start a return, email us at info@haus-decor.com. All return requests must be approved before any item is sent back. Because we ship from international fulfillment centers, in many cases you won’t need to send the item back at all — we’ll let you know the best way to resolve it. You can also request a replacement instead of a refund. See our Refund & Return Policy for full details.
What if the item I received is defective, incorrect, or damaged?
If your item arrives defective, damaged, or incorrect, please contact us right away and include:
- Your order number
- Clear photos of the item
- A brief description of the issue
In most cases the photos and description are enough for us to arrange a replacement or full refund without requiring you to return the item. If a return is needed, we’ll provide the address and cover the return shipping cost.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout, typically within 7 business days after your returned item is received or your cancellation is approved. If you haven’t received your refund after this period, please check with your bank or card provider, as processing times can vary.
Security & Privacy
At Haus of Decor, your privacy and security are a top priority. We use secure, encrypted payment systems and handle all personal data in accordance with applicable Canadian privacy laws. You can read the full details in our Privacy Policy